Dean and Shanna Tucker

 

Read client testimonials.

“I wanted to briefly again thank you and your entire office staff with your assistance in our recent re-financing. In highlighting three points demonstrated from our initial contact to and including the closing process they would be Integrity, Honesty and Customer Service. Today these values are often taken for granted. Your office demonstrated these points on every issue big or small. From the first time buyer to the advance property owners, I say without reservation Benchmark Mortgage is an asset to our community and those who require the services you provide.”

– Steve & Kelly Z.

“Dean and Shanna closed our new home loan in less than 2 weeks after my previous bank couldn’t meet the timeline to close. Dean got us a lower interest rate, was knowledgeable in all types of home loans, and closed on time. However, most importantly, Dean and Shanna were with us at every step and were present at our closing. This turned out to be very important, as the seller attempted to change the terms of our purchase at the last minute, but Dean very professionally and sternly reminded them of what they had agreed to. After 30 minutes of Dean “schooling” the homebuilder’s representatives, they relented and agreed to the original terms of sale. As a mortgage broker, Dean did not have to go out on a limb for us like he did, but we sure are glad he did!

Lastly, Dean and Shanna’s professionalism, knowledge of their business, and honesty sets the standard of what lenders should strive to achieve. We went back to them for a refi, and they advised me of the best approach and ended up getting us .5% lower rate and no closing costs.

They will tell you if buying/refinancing is a good idea given your situation. They are not out to “make a buck.” They will tell you what is in your best interest, even if that means not financing/refinancing.”

– Nick & Tatiana S.

“I want to thank you, Carrie, and others on your staff for making the closing of the Fair Hill property happen in record time. You all conducted the work in a highly professional manner and readily handled glitches in the process and smoothed out bumps in the road. I very much appreciate the patience exhibited by you and your staff and the extra effort given to accommodate our tight schedule. Thank you. I must say in the numerous real estate transactions I have engaged in during the last 4 decades, I have not worked with a more professional, efficient, and customer friendly organization as yours. The service of you, Carrie, and your staff provided is highly commendable.”

– Michael K.

“As a past Real Estate professional I always recommended my buyers get in touch with Dean Tucker at Benchmark Mortgage. Having so many clients work with Dean in the past I knew exactly where my wife and I would head when it was time to purchase a home. Dean and his team met and exceeded all expectations. If you’re looking to reduce your stress during a purchase or refinance look no further! My wife and I received excellent updates along the way, received thorough communication, and answers were explained so we could understand exactly where we were at in the process. Where most lenders will over promise and under deliver, Benchmark Mortgage set a bar for how the process should go and they nailed it! Thanks for guiding us through on our first home purchase!”

– Aaron N. & Emily A.

“I have been working with Dean and Shanna since 2005. What can I say? They are awesome human beings who I am happy to call friends and are wonderful business partners who take excellent care of all of our mutual clients. Their expert level of skill and experience and extraordinary systems and our relationship of responsiveness gives us 100% confidence that our clients are in the best possible hands through a very complicated and challenging process. They make all of our lives smoother and easier.”

– Kevin H.

“When we decided to sell our home and purchase a new one, we asked a trusted friend who had previously worked for several years in the mortgage industry for a recommended lender. Upon his advice, we sought out Dean Tucker at Benchmark Mortgage. When the sale of our existing home initially fell through after we had signed a contract on the next one, Dean was able to navigate us through that uncertainty and ultimately, we were able to have a successful simultaneous closing. The office staff is very friendly, professional, and supportive. They made the process as easy as it could be. Since then, we have highly recommended Dean to anyone asking for a mortgage lender.”

– Travis & Lucia D.

“Dean and his staff his office were super helpful in every way for my refinance. Me and my family were able to do a refinance painlessly as his staff helped us through every step. Thank you again the dean and Cheri and the rest of the team for all of your wonderful wonderful help.”

– Vachel B. & Andrea E.

“We have purchased and sold many homes over the years and have never experienced this level of customer service from a mortgage company! From start to finish Dean and his team exceeded our expectations. They went above and beyond to ensure that our home buying experience was a pleasant one and we learned a lot along the way. We highly recommend Benchmark Mortgage to anyone looking to purchase or refinance a home!”

– Rob & Barbara G.

“I can not say enough positive things about Dean and Shanna Tucker as well as their whole team at Benchmark Mortgage! Not only have they helped me with my own personal residence loan and a rental property loan, they have also helped a number of my clients with their residential purchase loans. As a realtor it is critical to have good people to work with and refer my clients to, my preference is always to have my clients work with Benchmark Mortgage. I know if they qualify my buyer then we will have as smooth a transaction as possible. Their staff bends over backward to help my clients and get the loan closed quickly and painlessly! Dean and Shanna are fabulous to work with it is my pleasure to give them a glowing recommendation. I wish all of my buyers would work with them!”

– Jacque M.

“Working with Dean and Shanna Tucker was an excellent experience. My fiancé and I needed help and some education on what it would take for us to buy our first home. Dean and Shanna took the time to look at different scenarios on multiple properties to help us feel more comfortable with our decisions of what we could afford. There was never any sense of pressure to move forward, but when we did find our home they provided a guide on payments and showed us how much faster we could pay off the mortgage if we added a little more to the payment each month. Even after closing, we were having difficulties understanding some homeowners’ insurance issues and Dean, Shanna, and their team took time to meet with us to help us better understand even when it really didn’t involve their business. We would recommend their team to anyone interested in purchasing a home.”

– Josh & Maggie L.

“Every single person I dealt with was amazing, from Dean himself to every member of the staff. I was in a very difficult situation: I needed a house IMMEDIATELY but at the same time was about to go to Europe for the summer. First they put me on a fast track to get my paperwork done, then they worked with me patiently from thousands of miles away. I got prompt and detailed responses to all my questions. In short, I left the country with nowhere to live, and I as a result of these folks, I came home to a house.”

– Clyde M.

“Our experience with Dean Tucker and his team at Benchmark Mortgage was incredible. They all worked tirelessly to make sure our closing happened without fail. We’ve been a customer of Deans for over ten years and he has never disappointed us. Buying a house can be stressful but they walk you through step-by-step to help ease the uncertainties. One of many things we appreciated was the weekly updates letting us know the status of our loan. We are in love with our new home! Thank you, Dean and everyone at Benchmark Mortgage! Keep up the great work!”

– Jeff & Amy N.

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